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Terms & Conditions

The following Terms and Conditions apply to all transactions on thepillowcase.pk website. Please scroll through this screen, read them carefully and print a copy for future reference.

Pricing & Availability

All product prices are in PKR and are exclusive of delivery. We reserve the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Authenticity

We guarantee that all advertised products are 100% genuine.

Images

Product images are for illustrative purposes only and may differ from the actual product. Due to lighting during photoshoot or differences in monitors, colors of products may also appear different to those shown on the site. The images on thepillowcase.pk are copyright protected, but may be used on the condition that the user credits the source of the picture © thepillowcase.pk

Customer Returns Responsibility

Please be aware that you are responsible for the return of all items. We recommend that you use an insured returns service for your protection. You must include the original receipt or a note with your name, order number and reason for return.

Receiving an Incorrect Item

If you have received an incorrect item please contact a member of our Customer Care Team via email or by WhatsApp. Please have your order documents in hand as you will be asked to state your order number and the product colors attached to goods. The Pillow Case Customer Care Team will advise how you should proceed with the return of your item. Upon receipt of your goods, we will then process a full refund or exchange. Please note that the item is your responsibility until safe shipment is assured by us. If an item delivered is proven to be incorrect or faulty, we will reimburse any returns costs that you incur.