FAQ'S

DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?

No, you don’t need an account to shop with us but setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page

HOW DO I SIGN UP/CREATE AN ACCOUNT AT THEPILLOWCASE.PK?

Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service and we will be pleased to assist you.

HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.

HOW CAN I EDIT/UPDATE MY SHIPPING AND BILLING ADDRESS DETAILS?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.

WHAT ARE THE BENEFITS OF SIGNING UP AN ACCOUNT WITH YOU?

By signing up an account at www.THEPILLOWCASE.PK, you will be able to access and manage your account information easily. This includes:
o Changing your password
o Updating your billing or shipping address
o Checking your order status
o Viewing your complete order history
o Managing your e-mail preference settings (e.g. choose whether to receive mails from THEPILLOWCASE.PK)
o Update Address book

HOW CAN I PLACE AN ORDER?

In order to place an order with Thepillowcase.pk, you will be required to:
o Sign in to your online account
o Shop for the items you want
o Add the items to your Shopping Bag
o Proceed to checkout
o Enter billing and shipping information
o Provide payment information
o Review and submit your order
o Check your order status

HOW WILL I KNOW IF Thepillowcase.pk HAS RECEIVED MY ORDER?

After you place your order, you will receive an acknowledgement e-mail from Thepillowcase.pk (customer@THEPILLOWCASE.PK) to confirm that your orders have been well-received. Next working day local customers (within Pakistan) will receive a phone call from our department to confirm your order. In case we have not heard back from you within 3-4 days of your order we will cancel the order and refund the amount where applicable. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.

I DID NOT RECEIVE ANY SALES ORDER SUMMARY, WHAT DOES THAT MEAN?

A sales order summary is an auto-generated e-mail where Thepillowcase.pkacknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by Thepillowcase.pk. You are then required to make a new order. Alternatively, you may sign in to your account to access My Orders page to view whether your order is received by us.

THERE’S A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?

If there is any missing item(s), please contact at Thepillowcase.pk

HOW WILL I VIEW MY ORDER DETAILS AND HISTORY?

Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.

HOW DO I TRACK MY ORDER STATUS?

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link

AM I ABLE TO TRACK MY ORDER?

Yes, when we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.

CAN I CANCEL MY ORDER?

Unfortunately, we are unable to cancel an order once it has been processed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

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