· Delivery of product takes up to 4 to 10 working days maximum.
· Orders placed before 3 pm (Monday to Friday) will be dispatched the same
All orders placed after 3 pm will be sent out the next business day.
· Please note that same day dispatch is not always possible during busy periods or the early days of a sale or promotion.
· On orders above the value of Rs.10,000 customer would have to pay some amount in advance. Customer will be contacted for payment information on order confirmation and the account details will be communicated then. The order will only be dispatched after our team confirms the payment being received in the Bank.
· Orders weighing more than 10 KGs will be charged Rs.50 per extra KG.
· We are unable to re-send items that are in transit. Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed which is usually 20 working days.
Important Information about Shipments
· Please make sure that the shipping address that you provide is correct as we are unable to redirect orders once they are on their way to you. For security purposes we do not amend addresses once we have processed your order, as your order is confirmed on the basis of the original information you provide us with at point of order.
· Before we can dispatch your order we may need to confirm your details on given contact number. We will do our best to keep delays to a minimum. Please note this can take longer during our sale periods when it may take up to 72 hours (Mon- Fri) for shipments to be dispatched. We work closely with our shipping partners to minimize the potential impact of delays on our customers.
· Order cancellation queries will only be catered if they are made before the articles are dispatched.
· Once your order has been dispatched, it will not be subject to cancellation and neither will you be able to acquire any refund, until and unless the article is defective or impaired.